Terms of Service

1.The Bizobell service

Bizobell lets customers discover local businesses by city, follow them, view posts, reels, statuses, offers and catalogues, grab coupons and send enquiries. Businesses can create a listing and use these tools to reach customers. These Terms of Service explain how the service works and apply together with our Terms & Conditions and Privacy Policy.

2.Account types

• Customer accounts can browse, follow, grab coupons, review and send enquiries.
• Business accounts can also publish a business listing, posts, reels, statuses, offers and a product / service catalogue, and receive leads.

You can upgrade a customer account to a business account at any time by listing your business.

3.Business listings

• Keep your business name, category, address, phone number, opening hours and other details accurate and current.
• Phone verification and the verified badge confirm specific details only; they are not an endorsement of the business.
• New or reported listings may be reviewed. While a listing is under review or on hold, it may be hidden and publishing may be paused.
• You may only list businesses you own or are authorised to represent.

4.Offers and coupons (for businesses)

• Describe each offer clearly, including any conditions, in the offer's description — customers see it as the offer's terms.
• Honour every valid coupon presented before the offer ends, and redeem it in Bizobell so it can't be reused.
• Offers end automatically at their end time. Ending or deleting an offer removes it — and any tag of it on your posts, reels and statuses — from active listings.
• Offers must comply with consumer protection and advertising laws. Misleading offers may be removed.

5.Leads and customer data (for businesses)

Customer details received through enquiries and coupons may be used only to respond to that customer and to provide what they asked for. You must not sell them, add them to unrelated marketing lists, or send spam. You are responsible for handling this personal data lawfully, including under the Digital Personal Data Protection Act, 2023.

6.Posts, reels, statuses and catalogue

• Uploads must follow the community rules in our Terms & Conditions. Size and format limits shown in the app apply.
• Statuses disappear automatically after 24 hours.
• Public content (your business page, posts, reels, offers and catalogue items) can be shared by link, and link previews may show its image, title and description to people outside Bizobell.

7.Fees

Bizobell is currently free for customers and businesses. If we introduce paid features, we will show the price and terms clearly before you choose to use them. Existing free features will not become paid without advance notice.

8.Availability and changes

We work to keep Bizobell available and secure, but it may occasionally be unavailable for maintenance, updates or reasons beyond our control. We may add, change or remove features over time. We may limit usage that harms the service — for example, excessive requests or automated scraping.

9.Closing an account or business

• Business owners can deactivate or delete their business from Settings. Deleting hides the listing and its posts, reels, offers and catalogue from everyone on Bizobell. To also have the underlying data erased, email us as below.
• You can delete your personal account yourself at any time in Settings → Delete account (on the website and in the apps). This permanently deletes your profile and any business pages you own, with their content; enquiries you sent to other businesses are kept by them without your name or contact details. You can also email support@bizobell.com from the account's email and we will do it for you, as described in our Privacy Policy.

10.Reporting content and grievances

In the app, use ⋯ → Report on any post, reel, comment, review or business page, or block the person or page. Reports go straight to our moderation team, who act within 24 hours. You can also email support@bizobell.com with the link to the content and the reason. For complaints under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, write to the Grievance Officer at the same address. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

11.Who provides the service

Bizobell is provided by Digital Nexus Media Pvt. Ltd., Bareilly, Uttar Pradesh, India.